Refund Policy

At Ezy Blaze, we want you to be completely satisfied with your purchase. Below is our refund and return policy:

Return Policy

We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Eligibility for Returns:

• The item must be in the same condition as received, unused and unworn, with the cardboard packaging band intact and all tags in its original packaging.
• You will need to provide the receipt or proof of purchase.
• We do not allow returns if you are not satisfied or have changed your mind about wanting the item.

To start a return, contact us at contact@ezyblaze.com.au.

If your return is approved, we will provide:

• A return shipping label.
• Instructions on how and where to send your package.

Note: Items returned without prior approval will not be accepted.

For any questions, feel free to contact us at contact@ezyblaze.com.au.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is damaged or defective.

We will evaluate the issue and work to resolve it promptly.

Non-Returnable Items

• If you order the disposable charcoal box, due to the nature of the “disposable” item, once used, it cannot be returned or refunded.

If you’re unsure whether your item qualifies for a return, reach out to us at contact@ezyblaze.com.au.

Exchanges

There are no exchanges available as we only sell one (1) product at ezyblaze.com.au.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method.

Please note: Refunds may take some time to reflect in your account, depending on your bank or credit card provider.

Thank you for choosing Ezy Blaze BBQ! If you have any questions, don’t hesitate to reach out to us at contact@ezyblaze.com.au.